Duties depend upon the assignment but may include:

• Controlling access and egress

• Conducting internal and external patrols

• Monitoring vulnerable areas

• Managing visitors and contractors

• Monitoring security systems

• Checking doors, gates and perimeter security

• Responding to alarms and incidents

• Maintaining security logs

• Reporting hazards and suspicious activity

• Supporting emergency procedures

• Protecting client assets and premises

Our officers are expected to maintain a professional, vigilant and approachable presence.

Where a security activity requires licensing under UK legislation, personnel undertaking that activity should hold the appropriate valid Security Industry Authority (SIA) licence.

Licensing requirements are considered as part of the deployment and assignment-planning process.

Appropriate pre-employment screening and vetting forms an important part of professional security recruitment. All our Security Officers have a background in the Armed Forces or UK Public Services.

Where applicable to the role and contractual requirements, screening should be undertaken in accordance with relevant industry requirements and standards, including BS 7858.

Yes.

Security personnel should receive appropriate site familiarisation and Assignment Instructions covering matters such as:

• Officer responsibilities

• Patrol requirements

• Access-control procedures

• Client escalation arrangements

• Emergency procedures

• Incident reporting

• Key and access management

• Health and safety requirements

• Site-specific risks

These instructions provide the operational framework for the security assignment.

Mobile patrols provide a visible security presence without requiring a permanently stationed security officer.

A trained security officer attends the premises at agreed or operationally appropriate intervals to inspect designated areas and identify signs of intrusion, damage, suspicious activity or other security concerns.

Depending upon the client’s requirements, patrols may include checks of:

• External boundaries

• Doors and windows

• Gates and access points

• Car parks

• Fire exits

• Vulnerable areas

• Plant and equipment areas

• Lighting

• Signs of forced entry

• Suspicious persons or vehicles

• Health and safety concerns

Any significant findings are recorded and escalated in accordance with the agreed procedures.

Where appropriate, electronic security-management systems can be used to provide an auditable record of activity.

This may include time-stamped patrol records, checkpoint verification, incident reports and photographic evidence where appropriate and lawful.

Professional keyholding enables an authorised security provider to securely retain agreed keys or access credentials for use when an authorised response to the premises is required.

This can reduce the requirement for employees or business owners to attend premises following an alarm activation, particularly during unsociable hours.

The response will depend upon the agreed procedures and circumstances.

A security officer may attend the location, assess the situation and undertake authorised checks where it is safe and appropriate to do so.

Where evidence of criminal activity, fire, danger or another emergency is identified, the incident can be escalated in accordance with the site’s procedures, including contacting the appropriate emergency service where necessary.

An alarm activation can occur at any time and the circumstances may be unknown.

Professional response arrangements help reduce unnecessary exposure of employees, managers and property owners to potentially hazardous situations while providing a structured and documented response.

Yes.

Security personnel can attend premises at agreed times to undertake authorised opening and closing procedures.

Depending upon the assignment, this may include checking designated areas, setting or unsetting security systems and confirming that the premises are appropriately secured.

Yes.

Understanding the environment is an important part of designing an effective security service.

A security assessment may consider:

• Site layout

• Access points

• Existing security measures

• Previous incidents

• Vulnerable areas

• Operating hours

• Public access

• Lone-working considerations

• Emergency arrangements

• Foreseeable threats

This information helps determine appropriate security measures and operational procedures.

Security quality should be actively managed rather than assumed.

Depending upon the contract, quality assurance measures may include:

• Supervisory visits

• Officer welfare checks

• Electronic reporting

• Incident reviews

• Client feedback

• Performance monitoring

• Assignment audits

• Refresher training

• Review of Assignment Instructions

Our objective is to provide clients with confidence that agreed standards are being maintained.

Yes.

Accurate reporting is an important part of professional security. KeystoneSG provide all incident reports as part of our service.

Significant incidents should be documented clearly and objectively, providing an appropriate record of what occurred, the actions taken and any subsequent escalation.

Reporting arrangements can be agreed as part of the contract.

Depending upon the service, clients may receive information concerning patrol activity, incidents, observations, security concerns and other agreed performance information.

The immediate priority is the protection of life.

Security personnel should follow their training, Assignment Instructions and the site’s emergency procedures.

Depending upon the circumstances, this may involve:

• Raising the alarm

• Contacting emergency services

• Providing clear information to those at risk

• Supporting evacuation, invacuation or lockdown procedures

• Establishing appropriate cordons

• Directing emergency responders

• Protecting the incident scene

• Recording relevant information

Actions will always depend upon the nature and immediacy of the incident.

Security officers do not possess general police powers and do not have the powers of arrest, simply because they work within the security industry.

Any use of force must have a lawful basis and must be necessary and proportionate in the circumstances. Our Security Officers are trained in the use of force.

Our preferred approach is always prevention, communication, professional presence, de-escalation and early intervention wherever circumstances allow.

Security arrangements for certain locations may incorporate appropriate counter-terrorism awareness and emergency planning.

This can include awareness of suspicious activity, hostile reconnaissance, unattended items, emergency communications, evacuation, invacuation and lockdown procedures.

Requirements should be proportionate to the location, its risk profile and applicable UK legislation and official guidance.

Where appropriate, security planning can support an organisation’s wider preparedness for the requirements arising from the Terrorism (Protection of Premises) Act 2025, commonly known as Martyn’s Law.

The precise responsibilities of an organisation depend upon whether the premises or event falls within the legislation and the applicable requirements.

Professional security arrangements can form part of a wider protective-security strategy but should not be treated as a substitute for the responsible person’s own legal and organisational obligations.

We begin by understanding the client’s concerns, premises, operating environment and required outcomes.

Where appropriate, this is followed by a site assessment and discussion of existing security arrangements.

We can then develop a proportionate security proposal addressing areas such as:

People • Property • Procedures • Response • Reporting

The objective is to provide the level of security the client actually requires rather than applying a generic solution.

Yes.

A structured mobilisation process can help ensure continuity of security during the transition.

This may include reviewing existing arrangements, conducting site assessments, preparing Assignment Instructions, establishing escalation procedures, arranging access and equipment, familiarising personnel with the site and agreeing reporting requirements.

Subject to operational requirements and the availability of appropriately qualified personnel, temporary or short-notice security services may be available.

Even when cover is required urgently, appropriate consideration must still be given to risk, officer safety, licensing requirements and sufficient operational instructions.

Contact us with details of your security requirement.

It is helpful to provide:

• Location of the premises

• Type of property or operation

• Required hours of coverage

• Services required

• Current security arrangements

• Known security concerns

• Proposed commencement date

Where appropriate, we can then arrange a consultation or site assessment before developing a tailored proposal.